¡Free shipping to all of Mexico!

DELIVERY CONDITIONS

The delivery time may vary from 1 to 3 days from the date of purchase in relation to weather conditions, transit and delivery coverage. (Check the coverage at: https://www.estafeta.com/herramdamientos/frecursos-de-entrega)

The delivery time starts from the confirmation of payment which will be notified to the customer by email. If the payment method used corresponds to one of the following, payment confirmation could take up to 24 business hours:

  • Deposit at the window
  • Electronic transfer
  • Payment in Oxxo
  • If you want to speed up this process, send us your receipt at https://wa.link/wgrajw

Once the payment confirmation has been received, your package will be prepared for shipping.

Costavana works with the logistics services of Estafeta in the modality of next day delivery. Any incident corresponding to the shipment must be dealt with directly with us through the available means of contact.

Costavana will send to the address entered in the "Recipient address" field which can be found in the purchase form in the online store costavana.com.mx.

Deliveries will be made from Monday to Saturday, except holidays.

International shipments have a cost of $ 600.00 MXN to anywhere in the world with a delivery time of 1 to 5 business days.

 

CANCELLATIONS

In compliance with the provisions of article 56 of the Federal Consumer Protection Law, you may cancel your purchase at any time before receiving the product, and within the first five business days after receiving the notification of delivery of the product. by the contracted courier company; For the above, you must send an email to ventasweb@costavana.com.mx requesting the cancellation. Complying with the above and verifying that the product is in perfect condition without signs of use, damage or mishandling of both the garment and its original labels, costavana.com.mx will refund the price paid for the product within a period of time. maximum of 5 days.

For any questions or comments, these are the data to access and have communication with costavana.com.mx

Telephone: 01 (999) 927 00 33 ext. 115

Address: Calle 33 # 351a Colonia López Mateos. CP 97140. Mérida, Yucatán, Mexico.

Email: ventasweb@costavana.com.mx

 

EXCHANGES AND / OR RETURNS

In any of the cases mentioned below, the return of defective products and / or erroneous shipments of the merchandise purchased through our online store costavana.com.mx will be accepted, Costavana being the one who will be responsible for the shipping costs in the following cases:

Sending a different garment in size, model or color to the one requested through the order placed in the abito.com.mx store
Sending a garment with a visible manufacturing defect.
Request for a different size of the same model and color purchased.
As long as the client communicates this circumstance within a period of NO more than thirty (30) calendar days from the date of receipt of the shipment.

To make the change and / or return, an email must be sent to ventasweb@costavana.com.mx; Costavana will inform the customer of the date on which the new product will be sent as well as the procedure for the customer to send the incorrect or defective product at no cost, Costavana will replace the product within a maximum period of 5 business days.